I’m still obsessing over the idea of alternate content delivery systems for mobile phones. How’s this:
Natural language IVR with txt input instead of voice recognition.
Voice recognition sucks. It’s amazing that it works at all, and the failure rate is just too high for anything other than an incredibly limited vocabulary. How many times have you seen some dude trying to look cool with his voice activated phone, only to have it backfire on him, repeating the same phrase again and again until he finally pulls out the phone and starts hitting buttons? In the meantime, I suspect more teenagers can touch type on a phone keypad than they can on a QWERTY keyboard. Imagine an interface where you can PAY BILLS (72999*224445555557777, or just 729*24557 if some kind of predictive system was put in). It’s a lot more clicks than press one for banking, press 1 for bills, but the whole idea behind natural language would be to skip having to go through the menu tree.
I don’t know if there’s a business model here, since most people who txt are probably more into visual displays and the web and all that, but something like this could work for something like the podcasts over voice idea I floated awhile ago.
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